Our support gets you up and running—quick.


Whether you have a time-critical failure, or a quick question about your system, our experienced staff are available for real-time assistance.

With many options for support services—including email notifications, extended hours, and extra resources—you can choose your own, customized offering.

Enhanced Remote Support

Using the latest digital connectivity tools, ATS Subject Matter Experts are able to provide guidance directly to any mobile device or desktop computer. Additionally, we have solutions to further enrich the communications with augmentated guidance. Lastly, we can also provide secure connectivity solutions to enable our Subject Matter Experts to directly interface with your equipment should that be necessary.

Subject Matter Experts (SMEs)


SMEs know your ATS automation systems better than anyone else, because they helped to design and build them. With direct access to SMEs’ specialized knowledge, you’ll get the best remote support possible.